Naish Warranty

wano · Since 16 Feb 2006 17 Posts seattle

I think it is important to spread this information and to get this off my chest:

I bought a brand new Naish Raven in October and less than a week later, the first day I had it out, one of the bladders blew through the access zipper. The zipper broke, the bladder blew, and the kite ripped. It was a very light crash on water and should not have caused any damage. I reported it to the shop I bought it from immediately and I was told that it was a manufacturer's defect and that the warranty would definitely cover it. I sent pictures and a description and the shop filed the claim with Naish. I was told that Naish would send me out a new kite right away. I followed up on the claim every week and called both Naish and the kite shop multiple times.
Naish said that they were reorganizing and that claims were delayed and I haven't heard from them since.

At this point I am highly skeptical that I will ever hear from Naish or that they will ever replace my kite.

To sum it up -> Naish warranty is SHIT! don't buy any of their shitty products and expect them to stand behind it.

pkh · Since 27 Feb 2005 6549 Posts Couve / Hood Honored Founder

I'd give it another go with the new support reps. They have gone through a lot of changes in the last year and you might have just gotten lost in the middle of it.

You might also try PM'ing BamBam or NaishUSA on the site... they could probably give you more direct help.

alleycat · Since 29 Jun 2006 176 Posts Portland Stoked

How many times do you have to hear it on this and countless other websites

.......YOU SHOULD HAVE BOUGHT A SLINGSHOT....

Reaper356 · Since 10 Dec 2006 781 Posts Salem / LC Oregon Opinionated

I feel for you. I hate dealing w/ companies on legal stuff. (specially if you don't have a wife to help!)
At least w/ SlingShot you can drive up to Washington and kick their asses. Very Happy

tautologies · Since 24 Aug 2006 602 Posts Oahu Addicted

Yeah, I agree with PKH here, I have never had a problem with a product..maybe because I used to be Best customer for a long time, but I did think there was a problem with a board I got, I was told to email them a picture of it..and they would take care of everything. It turned out there wasn't anything wrong, but their process seemed solid to me. As far as I understand they changed their US distributor, and your case might have fallen between the cracks. If you are promised something, it is well worth giving it another go for sure.

I found this information on the naish website:

Pacific Boardsports LLC
65435 Hwy 14, White Salmon, WA 98672

Tel. : (808) 575-5433
Email : info@pacificboardsports.com

wano · Since 16 Feb 2006 17 Posts seattle

Good news. Kite-Line was finally able to organize my kite repair with Naish. Even though it's screwing up my quiver for my trip next week, I'm stoked that It will be fixed. Hopefully now that Naish is settled into their reorganization there won't be future problems with these issues. Thanks for all the advise.

bambam · Since 15 Mar 2005 760 Posts Hood River Photographer

Pacific Boardsports is the correct organization now. Things are slowly getting set up, and I am glad that you were able to get help through a retailer.

Been slow going, but things will soon be back to normal and warranty will be even easier as you will be dealing directly with Naish instead of having to go through Northsport.

Kite on, and I'll be back in the NW in another three week.

Bammer

Moto · Since 03 Sep 2006 2698 Posts Still a gojo pimp! Moto Mouth

glad things worked out!

stefaans · Since 09 Nov 2007 11 Posts New Member

So did you ever hear anything on this?

Check out this post!!!!!

http://www.bayareakiteboarding.com/about4949.html

Sol-flyer · Fri Nov 09, 07 9:20 am

this post got resurected from the pits.

i've flown a few naish kites,....never liked em.

Mark · Fri Nov 09, 07 9:32 am

Any item that is manufactured can have issues. Any brand, any model. You have to look at the whole company. The more you sell the more potential for problems. Sometimes they are manufacturing driven somtimes they are customer driven (like into the ground,tree ect). I think we are fortunate to have so many good companies to choose from. Slingshot, best, liquid force and of course my personal favorite Naish.

Point is dont base your opinions on one persons complaint or recommendation. Get out test fly the new models. They get better each year.

Now all we need is more wind so we can continue demoing the latest and greatest.

sentone · Since 10 Feb 2006 66 Posts

thats gotta be covered by the lemon law....the zipper broke????lucky for you you werent out side in 10 foot surf....and came in boardless or worse first thing walk into the store with said kite.......if they are worth there salt they will hand you a new off the rack kite..a couple tee shirts and a hart felt apolage let them deal with the B.S and paper work.......as for a whole in your quiver on your trip THATS IS UNEXCEPTABLE....for the coin dropped on these kites.......if you got all your paper go to ANY naish dealer and tell them ....dont ask to step up....years back they had a bad bolt of grey leading edge materal they where comming apart like yours i had one that blew 2 weeks new and i was going traveling they sent me a new kite second day air and all was good........production products have slips and slids.....NOT YOUR FAULT......if the shop dosent step up CALL ROBBIE.....after all HIS name is on the kite and he wants this taken of now ..........to much padding......to much paper......if you get run over by bs..... run over to some one who takes care of business....costomer service is 90% of all good things and a big factor in kiteing .......good luck....and keep us posted these forums are great for this kind stuff Exclamation

scooter · Since 23 Apr 2005 99 Posts hood River

that was not scooter. Nick please get your own Nwkite Login and stop using my personal account. It is not a pacific Boardsports account. thanks man!, Derek

forrest · Fri Nov 09, 07 11:10 am

Sucks for the Man when the little people have a strong voice.

Sasquatch · Since 09 Mar 2005 2103 Posts PNW Bigfoot

Wano: It has been a few years. I think I read about another issue with some other kites you had. You and a dude named Colby are "Lemon Magnets". . .Between the two of you, there are probably have 8 good lemon stories to tell; all within the past couple of yrs. Shit happens; just seems like you get more than most. Glad your getting it resolved.

Are you down in PT school in PR? That plan ever materialize?

Party on Wanye-no!!!!!!!!!!!!!!!!!!!!!!

FlyDunes · Since 09 Oct 2007 1034 Posts Aloha XTreme Poster

I had a minor problem with my Naish kite and Big Winds helped me out right away. I got a replacement part shipped directly to me from Pacific Boardsports almost immediately. I thought their service was top notch.

Sol-flyer · Fri Nov 09, 07 12:29 pm