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OT: More great customer service from GoPro

 
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Wind Slither

Since 04 Mar 2005
2231 Posts
The 503
CRAB-KILLER



PostSat Mar 11, 17 10:44 am    OT: More great customer service from GoPro Reply with quote

My water proof housing for my Hero3 was leaking due to the latch getting damaged. I couldn't find a replacement latch on their website so I contacted support. Within an hour a rep emailed me back and a week later I had a free replacement latch in the mailbox. Fan for life! Thumb's Up

   Hero3BlackHousing.jpg 

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Pepi

Since 16 Jun 2006
1607 Posts
Hood River's local kite
Shop Owner

CGKA Member


PostSun Mar 12, 17 12:57 pm    Re: OT: More great customer service from GoPro Reply with quote

Wind Slither wrote:
My water proof housing for my Hero3 was leaking due to the latch getting damaged. I couldn't find a replacement latch on their website so I contacted support. Within an hour a rep emailed me back and a week later I had a free replacement latch in the mailbox. Fan for life! Thumb's Up


This is good information to share, thank you.
Our current experiences with the warranty services for dealers is definitely not as quick. We are now about 4 weeks into trying to process warranties for some customers right now.

This is one of those learning occasions where dealing directly with a company is better than via your local dealer.

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skideeppow

Since 26 Aug 2011
301 Posts

Obsessed



PostTue Mar 14, 17 10:08 am     Reply with quote

i had the same thing happen a while back. I called, gave them the S/N and had a new latch in a couple of days.

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KiteGeorge123

Since 19 Mar 2017
1 Posts
Stockholm/Phuket
New Member



PostSun Mar 19, 17 12:02 pm     Reply with quote

I have the same experience. No wonder why GoPro has such a good reputation. 2 of the latches was faulty for me and got 2 new ones the following week.
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