Northwest Kiteboarding
Forum | Classifieds | Lost & Found | CGKA | Industry | Sensors | Forecast | Spots | Seattle | Decals | RSS | Facebook

Events | Photos | Search | Register | Profile | Log in to check your messages | Log in 

OT: More great customer service from GoPro

 
Post new topic   Reply to topic    Northwest Kiteboarding -> Gorge / Portland / Oregon Coast
previous topic :: next topic  
Author Message
Wind Slither

Since 04 Mar 2005
2570 Posts
The 503
METAL



PostSat Mar 11, 17 10:44 am    OT: More great customer service from GoPro Reply with quote

My water proof housing for my Hero3 was leaking due to the latch getting damaged. I couldn't find a replacement latch on their website so I contacted support. Within an hour a rep emailed me back and a week later I had a free replacement latch in the mailbox. Fan for life! Thumb's Up

   Hero3BlackHousing.jpg 

View user's profile Send private message
Pepi

Since 16 Jun 2006
1831 Posts
Pure Stoke Sports
Shop Owner

CGKA Member


PostSun Mar 12, 17 12:57 pm    Re: OT: More great customer service from GoPro Reply with quote

Wind Slither wrote:
My water proof housing for my Hero3 was leaking due to the latch getting damaged. I couldn't find a replacement latch on their website so I contacted support. Within an hour a rep emailed me back and a week later I had a free replacement latch in the mailbox. Fan for life! Thumb's Up


This is good information to share, thank you.
Our current experiences with the warranty services for dealers is definitely not as quick. We are now about 4 weeks into trying to process warranties for some customers right now.

This is one of those learning occasions where dealing directly with a company is better than via your local dealer.

_________________
Pure Stoke Sports
Hood River, OR
http://www.facebook.com/pages/Hood-River-OR/2nd-Wind-Sports/35891485558?ref=mf
www.Purestokesports.com

View user's profile Send private message
skideeppow

Since 26 Aug 2011
518 Posts

Addicted



PostTue Mar 14, 17 10:08 am     Reply with quote

i had the same thing happen a while back. I called, gave them the S/N and had a new latch in a couple of days.

View user's profile Send private message
KiteGeorge123

Since 19 Mar 2017
1 Posts
Stockholm/Phuket
New Member



PostSun Mar 19, 17 12:02 pm     Reply with quote

I have the same experience. No wonder why GoPro has such a good reputation. 2 of the latches was faulty for me and got 2 new ones the following week.
_________________
Hitta de bästa kortspelen på casinokortspel.comoch de bästa sidorna på casinosidorna.com.

View user's profile Send private message Visit poster's website
Post new topic   Reply to topic    Northwest Kiteboarding -> Gorge / Portland / Oregon Coast All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You can attach files in this forum
You can download files in this forum