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tinyE
Since 21 Jan 2006
2004 Posts
not really an
XTreme Poster
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 Mon Apr 16, 07 7:18 am warranties |
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If you read this, what would you think?
Q: What is the warranty policy for DAKINE products?
A: DAKINE products carry a Limited Lifetime Warranty.
I just found out that "Limited" = 1 year.... so basically, the lifetime of a harness is 1 year? Does that sound about right?
I just broke mine and was debating on fixing it vs. just buying a new one. I have gotten a little over 1 year of real kiting on it. |
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shredjim
Since 07 Jun 2006
188 Posts
Stoked
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| Mon Apr 16, 07 8:28 am |
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| Dakine really stays behind their products, its a great company from a customer support perspective. If you take your harness to the HQ in hood river, I bet they will give you a new one. It takes a few days because their distribution center is in The Dalles I believe and they don't stock much product in HR. They have replaced my harness twice, no questions asked. |
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tinyE
Since 21 Jan 2006
2004 Posts
not really an
XTreme Poster
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| Mon Apr 16, 07 10:03 am |
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sweet... btw, i wasn't picking on dakine, it's been a good harness. I was just curious about harness lifetime, and warranties in general.
maybe i'll try to drop by... tough because it's in HR, but who knows. |
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eric
Since 13 Jan 2006
1871 Posts
XTreme Poster
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| Mon Apr 16, 07 6:35 pm |
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DaKine will replace, or fix it pretty much no questions asked: Patagonia type customer service, with Campmor-like prices.
Eric |
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registered
Since 12 Jul 2005
1319 Posts
tsunami
Sandbagger
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| Mon Apr 16, 07 6:54 pm |
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Dakine rocks they will warranty anything that deserves that attention.
That being said, I would say the lifetime of a harness is two years max if you really get out and use it. One year if hard riding may be the safe replacement time though.
I know I have been replacing my spreader bar every year after some breakages (ss surefire not a fixed spreader) |
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tinyE
Since 21 Jan 2006
2004 Posts
not really an
XTreme Poster
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| Thu Apr 26, 07 8:31 am |
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thought this deserved a follow up.
stopped in Dakine yesterday... they are fixing my harness for free, and gave me one to ride/test out yesterday as a replacement... pretty sweet. |
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EdG
Since 19 Dec 2005
425 Posts
Just a Kook that's
Obsessed
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| Thu Apr 26, 07 9:22 am |
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| Glad to hear they took care of you! Local is GOOD!! |
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Moto
Since 03 Sep 2006
2698 Posts
Still a gojo pimp!
Moto Mouth
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| Thu Apr 26, 07 9:48 am |
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| definately a great company. |
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genek
Since 21 Jul 2006
2165 Posts
East Po
KGB
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| Thu Apr 26, 07 7:08 pm |
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| Yep, I've never experienced customer service as good as Dakine's. They fixed my Fusion twice and replaced it once back in the day. Rock on! |
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pkh
Since 27 Feb 2005
6549 Posts
Couve / Hood
Honored Founder
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| Thu Apr 26, 07 7:28 pm |
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| Replaced a harness for me, good biz, one to support! |
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